Shipping & Returns
SHIPPING METHODS
Strider is pleased to offer FREE FEDEX GROUND SHIPPING on all orders over $50.
Please note that the Strider Bikes Online Store will not accept a PO Box address, and a street address is required.
Please contact our awesome Customer Service Team if you would like to use a FEDEX Express delivery at an additional cost.
Per FEDEX.com’s Holiday Shipping Schedule, they have suspended their money-back guarantee for all FEDEX Express and FEDEX Ground service times.
However, the services are available and they recommend the following last-days-to-ship schedule for best chance to receive packages before December 25.
FEDEX Ground – 12/15
FEDEX Express Saver (3-day) – 12/21
FEDEX 2-Day – 12/22
FEDEX Next Day – 12/23
EXPEDITED SHIPPING
SHIPPING TO APO & FPO ADDRESSES
TRACK YOUR PACKAGE
SHIPPING INTERNATIONALLY
ORDER CHANGES/CANCELLATIONS
STRIDER DEALERS & FRANCHISEES
Once a Strider dealer or franchisee accepts product shipment from a freight forwarder, the dealer/franchisee assumes ownership of the product and is responsible for handling product fulfillment and customer returns.
The 60-Day Money Back Consumer Guarantee policy does not apply to purchases made by Strider dealers or franchisee.
Items purchased through a Strider dealer or franchisee and returned to a Strider Bikes warehouse may be subject to a 25% restocking fee, payable by the dealer or franchisee.
Phone
Hours
Monday – Friday
8 AM – 5 PM (MST)
Return Policy
We offer a 60-Day Guarantee on our bikes, and we will first try to resolve any issue customers may have. However, should you need to return an item to Strider Sports, please follow these steps:
- Contact us, and we will issue you a Return Number (which must be prominently marked on the outside of the box).
- You may return your item with one of the following methods:
- US Postal Service (you must send through registered mail and insure for the value of your item).
- Federal Express or UPS (you must insure for the value of your item).
- Please include a copy of your packing slip or invoice inside the package, along with a reason for the return.
Credits will be issued to the customer after the bike or accessory is received and processed. Credits will be issued for the purchase price of items only; credits will not be issued for any shipping or processing fees.