After nearly 20 years of perfecting balance bikes, we know sometimes things just don’t go according to plan. Whether you and grandma both bought the same Strider bike for your kiddo’s birthday, you got the wrong color, or Santa took too long but your local bike shop had what you needed in store, we’re happy to say that all Strider Balance Bikes purchased on StriderBikes.com have a 30-Day Money Back Guarantee — no questions asked.
If you’re missing a part, having trouble with assembly, or if something on your bike has malfunctioned, please reach out to our Customer Service team first. All Strider Balance Bikes have a Two-Year Warranty and we’re happy to send you replacement parts or troubleshooting help to determine if something needs to be fixed.
Here are the steps to follow:
1. Have your Sales Order ready when you contact Customer Service via phone or email. You must contact Customer Service within 30 days of receiving your Strider Balance Bike.
2. You will receive an RMA (Return Merchandize Authorization) and a return label from our team via email. If you don’t see this email in your inbox, please be sure to check your spam messages. Once you have this RMA, securely tape it on the box and clearly mark it on the returned package — otherwise, we don’t know who to refund!
3. Ship the Strider Balance Bike in its box back to Strider Headquarters with the carrier listed on the RMA (UPS).
4. Patiently wait for the refund to your original payment method.
For more info about our 30-Day Money Back Guarantee, please contact our friendly, in-house Customer Service team at (605)-342-0266 or [email protected]. If you’re reaching out after hours, simply fill out our Contact Us form and we’ll be in touch as soon as possible.
Strider will not be processing or shipping orders on:
*A Genuine Strider Bike is a complete bike assembly built with Genuine Strider Parts (Products). Such Products have gone through the Strider Authorized Supply Chain and have been sold to end consumers by a Strider Authorized ReSeller. Any Product deviation from the above (to include paint, decals or aftermarkets parts) prior to reaching the end consumer shall result in a Non-Genuine and Unauthorized Product. Such Non-Genuine and Unauthorized Product does not have Strider’s Satisfaction Guarantee, Strider’s Warranty Policy, Strider’s Security Program, Strider Quality Control Program nor Strider’s Customer Service.
