Warranty and Registration

Warranty & Registration

We want to make sure your ownership of a Strider Balance Bike is the best experience it can be. All Genuine and Authorized Strider products include a 60-day Satisfaction Guarantee and a 2-year Limited Warranty against manufacturing defects (you know, things that happen at the factory. Not… say, backing over a Strider with your car because it was accidentally left in the driveway even though you told your child three times – three times – to put it away).

The guarantee and warranty are void if the products were not purchased through the Strider Authorized Supply Chain and protected by the Security Program from departure from the Authorized Factory to delivery to the end consumer. Further, the guarantee and the warranty are void if the products are used in a manner for which they were not designed or labeled; or if used by riders over the maximum size or weight limit listed on the product.

If you have any questions, please feel free to contact us. Thank you!

Important

Find your production date and serial number on the sticker underneath your frame.

Strider Bikes Two-Year Warranty Against Manufacturing Defects

We want you to be happy with your Strider products, we want your child to be successful at riding, and we are motivated to resolve any issues in a very timely manner. Contact us by phone or email.

Our warranty is limited to riders weighing less than 27 kg (60 lbs.) for all 12 Classic, Sport, Pro, and ST-R models; 36 kg (80 lbs.) for all 14x Sport models; 85 kg (187 lbs.) for 16 Sport models; and 110 kg (242 lbs.) for 20 Sport models.

We want to make it as easy as possible to resolve any warranty issues you may have with manufacturing defects. Just complete the form below.

Warranty Claim Form

FIRST NAME **
LAST NAME **
EMAIL **
PHONE*
SHIPPING ADDRESS*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
PRODUCTION DATE (Listed on underside of frame)*
BIKE SERIAL NUMBER (From Same Label)*
CHOOSE YOUR MODEL*
BIKE COLOR*
ORDER NUMBER (OPTIONAL)
Please provide a brief description of the problem you're having with your bike:*
Please include image(s) of your bike issue.
Photographs help us better understand the issue, eliminate follow-up requests, and process warranty claims more efficiently. A picture really is worth 1,000 words!
Drop files here or

Max. file size: 100 MB.
For information on how we process your personal data, please see our Privacy Policies.
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Strider Bikes Registration

We want you to feel confident knowing you have purchased a Genuine Strider Bike. Please complete the form below to register your bike and join our mailing list to stay in-the-know for all Strider happenings.

Want to confirm you have purchased a Genuine Strider Bike? Visit this page to see what to look for.

Strider Bike Registration Form

* Designates a required field
PARENT/PURCHASER NAME*
First Last
PURCHASER / PARENT EMAIL**
COUNTRY*
Country
BIKE INFORMATION
PRODUCTION DATE (Listed on underside of frame)*
MM slash DD slash YYYY
BIKE SERIAL NUMBER (From Same Label)*
Choose Your Model*
BIKE COLOR*
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For information on how we process your personal data, please see our Privacy Policies.

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More kids on bikes, thanks to you!

One percent of your purchase gives another kiddo the opportunity to learn to ride a bike through the Strider Rider Fund.

Warranty & Registration

Important

Strider Bikes Two-Year Warranty Against Manufacturing Defects

Warranty Claim Form

Strider Bikes Registration

Strider Bike Registration Form

BIKE INFORMATION

More kids on bikes, thanks to you!

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