Warranty and Registration
We want to make sure your ownership of a Strider Balance Bike is the best experience it can be. To make this happen, we request that you register your bike’s serial number through this online form. This will activate your warranty, allow us to track your bike, and allow us to send you technical updates and helpful tips.
To complete the warranty registration form, you will first need to get the serial number from your Strider Balance Bike (see photo below). If you have questions, please feel free to contact us. Thank you!
STRIDER BIKES TWO-YEAR WARRANTY AGAINST MANUFACTURING DEFECTS
We want you to be happy with your Strider products, we want your child to be successful at riding, and we are motivated to resolve any issues in a very timely manner. Contact us by phone or email.
Strider Balance Bikes come with a two-year warranty against manufacturing defects (you know, things that happen at the factory…not say, backing over a Strider with your car because it was accidently left in the driveway even though you told your child three times – three times – to put it away).
Our warranty is limited to riders weighing less than 27 kg (60 lbs.) for all 12 Classic, Sport, Pro, and ST-R models; 36 kg (80 lbs.) for all 14x Sport models; 85 kg (187 lbs.) for 16 Sport models; and 110 kg (242 lbs.) for 20 Sport models.
>> You’ll need to register your Strider Bike in the form below to activate your warranty with the serial number located on the underside of the bike.
We want to make it as easy as possible to resolve any warranty issues you may have with manufacturing defects. Just contact us at Warranty@StriderBikes.com.
When you email us, please be sure to include the following information:
Please explain the issue you’re experience with your Strider product
- If possible, please attach a photo of the issue
- Your complete shipping address
- Your daytime phone number
- The email address you’d like us to contact
- The Production Date and Batch Number of your Strider Bike (this is printed out on the little white sticker located on the underside of the frame)