Kellys Kids' Bikes Warranty

Every Kellys kids’ bike is covered by a two-year limited warranty against manufacturing defects. This means Strider Sports International, Inc. ("Strider" or "we") will replace or repair any Kellys kids’ bike or part that fails due to a defect in materials or workmanship within two years of the original purchase date or delivery date (if later than the date of purchase). This warranty is limited to the original, end-user purchaser in the United States.

The warranty does not cover:

• Normal wear and tear — like grips with a few miles on them, pedals with battle scars, or scuffed parts from years of intense kid love.
• Damage caused by improper assembly, maintenance, or storage — like using the wrong tool or leaving it out in a monsoon.
• Accidents, crashes, or abuse — like a surprise run-in with a curb, an over-excited sibling, or getting left in the driveway after you told your kid three times — three times — to put it away.
• Modifications to the bike or use with non-Kellys parts. While we love a good DIY project, our warranty doesn't cover bikes that have been turned into rocket ships or lawn mowers.
• Purchases from unauthorized sellers - Because Strider and Kellys cannot control the quality of products sold by unauthorized sellers, this warranty applies only to products that were purchased from the Strider Bikes Online Shop unless otherwise prohibited by law. Strider reserves the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized internet sites. Strider Bikes is the only authorized reseller of Kellys kids’ bikes, but if you have any questions about whether a seller is authorized, please call us at (605) 342-0266.

To process your claim quickly, we’ll need your bike’s serial number and model. This information helps us verify your purchase and identify the exact parts you need. You can find the serial number on a sticker located on the bottom of the bike’s frame.

In addition to the serial number, there is a QR code you can scan with your phone’s camera. Once the QR code is scanned, the link will take you to a page with your bike’s serial number, model, frame size, and owner’s manual.

Submit Your Claim

Filing a warranty claim is easy! Follow these steps to get started:

• Gather Information: You'll need your original purchase receipt, or other proof of purchase, the serial number from your bike's frame (if making warranty claim on a bike), and photos of the alleged defective part or issue.
• Fill Out the Form: Use the form below to submit all your information. Be sure to provide clear photo(s) and/or video(s) and a detailed description of the issue. More detail will help us accurately diagnose any problems.
• Submit and Wait: Once you submit your claim, a member of our customer service team will review it and contact you, typically within a few business days.
• In some instances, Strider may request you to mail us the product or product part for repair. If such request is made, you are responsible for shipping it to us at the address below, but Strider will cover the shipping costs of the repaired product back to you if covered under warranty. If not covered under warranty, you will be responsible for the shipping costs of the product back to you.
• In the event that Strider replaces a product or product part under this limited warranty, Strider will pay for the shipping costs of the replacement back to you.
• Shipping information: Strider Sports International, Inc.; ATTN: Warranty Department; 2221 N. Plaza Dr., Rapid City, South Dakota, 57702

There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHATABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implies warranty lasts, so the above limitation may not apply to you. UNDER NO CIRCUMSTANCES SHALL STRIDER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

• This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
• If you would like a physical copy of this Limited Warranty, feel free to print this webpage, call us at (605) 342-0266 or write us at 2221 N. Plaza Dr., Rapid City, South Dakota, 57702, and we'd be happy to send you a copy.
• Last Updated: 04/14/2026.